To Our Valued Clients,
Like you, we have spent the last several weeks learning about the coronavirus (COVID-19) and watching to see how the pandemic would affect us and the world around us. This is a confusing time, as news and recommendations seem to change daily, but we want to reassure you that Jetstream APS is open and dedicated to remaining fully operational through this pandemic. Prior to the COVID-19 pandemic we already had a remote workforce infrastructure in place, so it has been an easy transition to have all but a select couple of employees work remotely, and, if necessary, we can run the entire business using a remote workforce. We will be able to continue to operate and provide the excellent service you expect from us.
As of now, we have not seen a big change in medical offices or their copy service’s ability to provide records, but that said, please keep in mind that the COVID-19 pandemic is hitting different cities and states at different rates, so the impact of the coronavirus pandemic on medical facilities or their copy services will vary. Rest assured, as we update your APS cases on our website, we will keep you apprised when specific medical facilities or copy services are having issues providing records. We ask for your understanding as some turnaround times may be impacted if medical records departments or copy services are short staffed or closed. We will continue to closely monitor the situation and do what we can to minimize the impact to your business.
For additional questions or concerns, please contact your dedicated case manager or Don Slobin (firstname.lastname@example.org).
Please stay safe and keep healthy.